How we work
How working with us actually goes
What happens when you start a conversation.
Five plain steps. No surprise charges, no high-pressure pitch, no calendar full of “discovery sessions” that go nowhere. We tell you whether we can help, what it would cost, and what it would look like, and then you decide.
Step one. You write to us.
A short email, a phone call, or a form on the contact page.
You tell us, in whatever level of detail you have, what you are trying to do and what is in the way. If you have a website you do not like, send the link. If you have music ready for release, tell us where the files are. If you are an attorney trying to figure out whether your site complies with Texas advertising rules, just say so. We do not need a polished brief. We need enough to know whether you are in our lane.
Within one business day, we write back. Either it is a fit and we propose a first call, or it is not and we say so and, where we can, we point you toward someone who is a better match.
Step two. We talk for thirty minutes.
A real conversation, on the phone or on video. No charge.
The point of this call is to figure out together what the actual problem is. Sometimes it is the thing you came in asking about. Often it is something underneath that. An artist who arrives asking for a new logo turns out to need a website. A law firm that arrives asking for ads turns out to need a clearer practice-area page first.
By the end of the call you should know two things. First, whether we are the right people for the work. Second, what we would suggest doing first and why.
Step three. We send you a proposal.
Plain language. Specific scope. A written price.
The proposal lists exactly what we would do, in what order, on what timeline, for what fee. No “starting from” pricing, no add-ons that show up later. If a project has phases, the proposal names every phase and what the price is at the end of each. If we genuinely cannot price something until we know more, we say so and we tell you what the next decision is.
You read it on your own time. If something is wrong or missing, we revise it. If it is right, you sign it and we begin.
Step four. We do the work.
On a steady rhythm, with the right amount of you involved.
Depending on the project, that looks like one of these. For a website rebuild, three or four working sessions across four to six weeks. For ongoing social media management, a steady monthly rhythm with a short check-in every two weeks. For a branding project, an early conversation, then we go away and draw, then we come back and refine. For a music release, the timeline runs backward from the release date and you know exactly what is happening when.
You stay involved at the level you want. Some clients are in the room for every decision. Some hand us the brief and want to see the finished thing. Both are fine. We will ask which you prefer at the start and we will keep checking.
Step five. We hand it back.
Files you own, on a platform you can keep using.
When the work is done, you get everything. Logo files, source files, the website on a platform you can update yourself, the social profiles in your accounts, the credentials, and a short written guide for anything that needs explaining. If you ever stop working with us, you can keep going. The work belongs to you.
If you want us to keep going, we keep going. Many of our relationships are years long because they earn themselves each month, not because anyone is locked in.
What it does not include.
Because we said we would be candid.
We do not promise specific business outcomes. We do not guarantee a number of leads, a search ranking, or a sales lift. Anyone who promises those things in this industry is selling something we do not sell.
What we offer instead is honest, careful, measured work, run by people who know your audience because we are in it. The numbers we share each month are real numbers from your real campaigns, in plain language, so you can see for yourself whether the work is earning its cost.
When you are ready
Start a conversation.
Send us what you have. We will write back within one business day and tell you whether we are the right people for the work.
